Why choose AstraZeneca India?
Help push the boundaries of science to deliver life-changing medicines to patients. After 45 years in India, we’re continuing to secure a future where everyone can access affordable, sustainable, innovative healthcare.
The part you play in our business will be challenging, yet rewarding, requiring you to use your resilient, collaborative and diplomatic skillsets to make connections. The majority of your work will be field based, and will require you to be highly-organised, planning your monthly schedule, attending meetings and calls, as well as writing up reports.
Who do we look for?
Calling all tech innovators, ownership takers, challenge seekers and proactive collaborators. At AstraZeneca, breakthroughs born in the lab become transformative medicine for the world's most complex diseases. We empower people like you to push the boundaries of science, challenge convention, and unleash your entrepreneurial spirit. You'll embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges.
Here, diverse minds and bold disruptors can meaningfully impact the future of healthcare using cutting-edge technology. Whether you join us in Bengaluru or Chennai, you can make a tangible impact within a global biopharmaceutical company that invests in your future. Join a talented global team that's powering AstraZeneca to better serve patients every day.
Success Profile
Ready to make an impact in your career? If you're passionate, growth-orientated and a true team player, we'll help you succeed. Here are some of the skills and capabilities we look for.
Tech innovators
Make a greater impact through our digitally enabled enterprise. Use your skills in data and technology to transform and optimise our operations, helping us deliver meaningful work that changes lives.
Ownership takers
If you're a self-aware self-starter who craves autonomy, AstraZeneca provides the perfect environment to take ownership and grow. Here, you'll feel empowered to lead and reach excellence at every level — with unrivalled support when you need it.
Challenge seekers
Adapting and advancing our progress means constantly challenging the status quo. In this dynamic environment where everything we do has urgency and focus, you'll have the ability to show up, speak up and confidently take smart risks.
Proactive collaborators
Your unique perspectives make our ambitions and capabilities possible. Our culture of sharing ideas, learning and improving together helps us consistently set the bar higher. As a proactive collaborator, you'll seek out ways to bring people together to achieve their best.
Responsibilities
Job Title: AI Application Engineer – Enterprise Platform (Moveworks/ServiceNow)
Career Level: C
Introduction to role:
Are you prepared to revolutionize the way we work with applications driven by AI? As an AI Application Engineer for the myAZ Agentic Platform, you'll be at the forefront of developing and implementing intelligent automation solutions within our enterprise ecosystem. Your mission is to enhance employee experience and operational efficiency by seamlessly integrating Moveworks and other enterprise systems. Collaborate with multi-functional teams to deliver scalable, secure, and compliant AI solutions that meet AstraZeneca's unique business needs. Dive into hands-on development, chatbot configurations, and automated workflows, all while staying ahead of emerging AI technologies.
Accountabilities:
AI Application Development & Configuration:
Develop and configure AI applications within the Moveworks platform to address specific business use cases and employee experience challenges.
Build and maintain chatbot conversations, workflows, and automated responses using Moveworks Creator Studio and configuration tools.
Implement ServiceNow NowAssist capabilities and integrate AI-powered features within ITSM processes.
Configure Microsoft Copilot integrations and customize AI assistants for enterprise use cases.
Integration & Automation:
Design and implement API integrations between Moveworks, ServiceNow, and other enterprise systems using MuleSoft and other integration platforms.
Develop automated workflows using n8n, Make, and other workflow automation tools.
Create and maintain data pipelines for knowledge ingestion and AI model training.
Implement RAG (Retrieval-Augmented Generation) solutions for enterprise knowledge management.
Technical Implementation & Support:
Configure and maintain AI models, including fine-tuning and optimization for enterprise use cases.
Implement A2A (Application-to-Application) integrations and MCP solutions.
Develop custom connectors and extensions for AI platform capabilities.
Support incident resolution and troubleshooting of AI application issues.
Quality Assurance & Testing:
Conduct thorough testing of AI applications, including conversation flows, integrations, and automated processes.
Implement monitoring and alerting for AI application performance and accuracy.
Ensure AI solutions meet security, compliance, and data governance requirements.
Perform regular maintenance and updates of AI applications and integrations.
Collaboration & Documentation:
Work closely with business analysts and collaborators to understand requirements and translate them into technical solutions.
Collaborate with the Platform Systems Administrator on release management and change control processes.
Create and maintain technical documentation for AI applications, integrations, and workflows.
Provide technical guidance and support to end-users and business teams.
Essential Skills/Experience:
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field, or equivalent experience.
3+ years of experience in AI application development, enterprise software development, or related technical role.
Demonstrable experience in implementing AI solutions in enterprise environments.
Hands-on experience with Generative AI platforms, Large Language Models (LLMs), and AI application development.
Experience with Microsoft Copilot configuration, customization, and enterprise deployment.
Knowledge of ServiceNow NowAssist implementation and AI-powered ITSM capabilities.
Understanding of RAG (Retrieval-Augmented Generation), LangChain, and other AI frameworks.
Experience with Agentic AI concepts and implementation.
Proficiency in API development and integration technologies.
Experience with workflow automation tools (n8n, Make, or similar platforms).
Proficiency in enterprise integration patterns and standard processes.
Understanding of data governance, security, and compliance requirements for AI applications.
Experience with version control systems and DevOps practices.
Experience with Moveworks platform configuration and development.
ServiceNow platform knowledge, including workflow development and system administration.
Understanding of ITSM processes and ITIL framework.
Experience with Microsoft 365 ecosystem and enterprise applications.
Strong problem-solving and analytical thinking abilities.
Excellent communication skills with ability to explain technical concepts to non-technical collaborators.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Collaborative approach with experience working in multi-functional teams.
Desirable Skills/Experience:
Experience with MuleSoft Anypoint Platform for enterprise integrations.
Knowledge of pharmaceutical industry regulations and compliance requirements (HIPAA, GDPR, GxP).
Advanced certifications in AI/ML platforms or enterprise software development.
Experience with cloud platforms (Azure, AWS) and containerization technologies.
Understanding of AI/ML governance, ethics, and responsible AI practices.
Experience with deep learning frameworks and model optimization techniques.
Understanding natural language processing (NLP) and conversational AI guidelines.
Familiarity with enterprise knowledge management systems and content ingestion processes.
Relevant certifications in Moveworks, ServiceNow, or Microsoft platforms.
ITIL Foundation certification or higher.
Agile/Scrum methodology experience and certifications.
Experience in Lean and Agile ways of working.
Experience in pharmaceutical, healthcare, or highly regulated industries.
Understanding of employee experience design and user-centered development approaches.
Project management experience with technical implementation projects.
Experience with change management and user adoption strategies.
When we put unexpected teams in the same room, we ignite bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
At AstraZeneca, we empower our teams to redefine the industry by combining innovative science with leading digital technology platforms. Our work directly impacts patients by redefining our ability to develop life-changing medicines. With a focus on innovation, collaboration, and a commitment to making a meaningful impact, we offer a dynamic environment where you can explore new solutions, experiment with technology, and drive cross-company change. Join us as we become a digital and data-led enterprise.
Ready to make a difference? Apply now to join our team!
Date Posted
12-Dec-2025Closing Date
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
Reasons to Join
Thomas Mathisen
There are many things I enjoy when working at AstraZeneca, mainly the Speak up culture, the great colleagues that are in my teams, the great products that AstraZeneca provides to our patients and the challenging conversations I have around our medicines.
Christine Recchio
Working at AstraZeneca has impacted my life in such a positive way. I now have an improved work-life balance through creating my own schedule and time management, I feel a balance that I didn’t have before.
Stephanie Ling
There are a lot of reasons why I enjoy working in AstraZeneca, my colleagues being one of them. My team members and the managers have provided a great deal of guidance in helping me to be more confident in my daily work.
What we offer
We're driven by our shared values of serving people, society and the planet. Our people make this possible, which is why we prioritise diversity, safety, empowerment and collaboration. Discover what a career at AstraZeneca could mean for you.
Lifelong learning
Our development opportunities are second to none. You'll have the chance to grow your abilities, skills and knowledge constantly as you accelerate your career. From leadership projects and constructive coaching to overseas talent exchanges and global collaboration programmes, you'll never stand still.
Autonomy and reward
Experience the power of shaping your career how you want to. We are a high-performing learning organisation with autonomy over how we learn. Make big decisions, learn from your mistakes and continue growing — with performance-based rewards as part of the package.
Health and wellbeing
An energised work environment is only possible when our people have a healthy work-life balance and are supported for their individual needs. That's why we have a dedicated team to ensure your physical, financial and psychological wellbeing is a top priority.
Inclusion and diversity
Diversity and inclusion are embedded in everything we do. We're at our best and most creative when drawing on our different views, experiences and strengths. That's why we're committed to creating a workplace where everyone can thrive in a culture of respect, collaboration and innovation.
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